Politique de remboursement
Right of Withdrawal – EU, EEA & UK Customers
Customers residing in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK) have the right to withdraw from their purchase within 14 days of receiving their order, in accordance with applicable consumer protection laws.
Eligible customers may request a refund within this period without providing a reason.
Return Process & Shipping Costs
To initiate a return, please contact us at support@ay-line.net within 14 days of receiving your order.
Once you have notified us of your withdrawal, you must return the items within an additional 14 days. Our support team will provide the appropriate return address.
Customers are responsible for arranging and paying for return shipping, unless otherwise required by applicable law.
We do not accept unpaid or cash-on-delivery (COD) returns.
Customers may examine and try on products as they would in a physical store. Any handling beyond what is necessary to inspect the products may result in a deduction for diminished value, where permitted by law.
Refund Processing
Eligible refunds will be issued to the original payment method unless the customer expressly agrees to receive store credit instead.
Refunds will be processed within the legally required timeframe. We may withhold reimbursement until we receive the returned items or proof of their return shipment, whichever occurs first.
Where required by law, refunds also include the original standard delivery costs. Additional charges for premium or express delivery are non-refundable.
Exceptions – Personalized Products
The statutory 14-day withdrawal right does not apply to products genuinely made to individual customer specifications or clearly personalized, where the applicable legal requirements for this exception are met.
For eligible personalized products, we voluntarily offer a 14-day return period with refunds issued as store credit, subject to our return conditions.
Products manufactured after an order is placed are not automatically considered personalized products.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect product, please contact us at support@ay-line.net.
Such cases will be handled in accordance with applicable consumer protection laws. This policy does not limit your statutory rights.
Other Regions
For customers outside the EU, EEA and UK, we do not offer voluntary returns or refunds, except where required by applicable law.
Contact Us
For any questions or return requests, please contact support@ay-line.net.
Please include your order number, if available, to help us process your request efficiently.